Frequently asked questions
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Is there a free plan?
Yes. Every new account gets 5 free invoices, one time, when you sign up. No credit card required, and no monthly commitment.
What happens when I use up my free invoices?
You can buy a credit pack (5, 15, or 40 invoices) whenever you need more, or subscribe to Gold or Diamond for unlimited invoicing instead of buying credits one pack at a time.
Do invoice credits expire?
Yes. Each free or purchased credit is valid for 1 year from the date it was granted, and unused credits from that batch are then forfeited. Your oldest credits are always used first, so a newly-bought pack keeps its own full year even if an older batch runs out first.
What happens if I delete a draft invoice?
The invoice is removed, but the credit that was used to create it is not refunded. We'll remind you of this before you confirm a deletion.
Can I cancel my subscription at any time?
Yes. If you're subscribed to Gold or Diamond, you can cancel from Settings → Billing at any time. You'll keep unlimited invoicing until the end of your current billing period, then fall back to your credit balance.
Do you support Swedish VAT (Moms)?
Yes. You can configure your own VAT rates (25%, 12%, 6%, 0%, or custom) and apply a different rate to each line item. Totals are calculated automatically.
Can I add my company logo and bank details to invoices?
Yes. Upload your logo and add your bank account, Bankgiro, PlusGiro, IBAN, and BIC/SWIFT once in Settings, and they'll appear on every invoice and quote.
Can I add custom fields to my invoices?
Yes. Add your own fields, grouped into named sections with an optional heading, and place them near the top or just before the footer. For example, a garage could add a section for registration number, brand, and mileage. It's fully up to you.
What happens if an invoice has a lot of line items?
It flows onto as many pages as needed. Column headers repeat automatically on every page and each page is numbered, so nothing gets cut off or looks broken, even on very long invoices.
Can I duplicate an existing invoice?
Yes. Open any invoice and duplicate it as a new draft in one click, which is handy for repeat customers or recurring work.
Is my data safe and private?
Yes. Each account's data is fully isolated, and no other business using FakturaKlar can see your customers, invoices, or quotes. We're GDPR-compliant by design, with a Data Processing Agreement covering how we process your customers' data; see our Privacy Policy for details.
Can I export my invoices, or back up all my data?
Yes, both. You can export one or many invoices to CSV at any time, and separately download a full ZIP backup of everything on your account (customers, invoices, quotes, credit notes, payments, and products) from Settings → Data & Privacy.
Do you support multiple languages?
Yes. The portal, and the invoices/quotes/emails sent to your customers, support Swedish and English. Customer-facing documents default to Swedish, and you can switch that in Settings → Languages.
What if I need help?
Open a support ticket right from your account under Support, and our team will reply directly there.
How do I delete my account and data?
You can request full account deletion from the Settings page at any time. See our Privacy Policy for how we handle deletion requests.